If you are unsatisfied with any stone pick purchased from Solid Rock Products for any reason just return it within 10 days of receipt and e-mail us to discuss a replacement or refund (shipping and handling is not refundable). After 10 days of receipt of your stone pick(s) all sales are final. You must e-mail us first to let us know your pick is being returned. At that time we will promptly e-mail you a product return code and shipping instructions. We must receive the stone pick you are returning with the assigned return code number before a replacement can be sent or a refund issued.
This guarantee does not cover accidents, abuse, misuse, negligence, or damage from the modification of any part of the gemstone pick.
Solid Rock Products will never sell, trade, lease, or distribute the personal information of its customers. All transmissions of personal user information are through Solid Rock Products’ secure computer server which runs authentication and data encryption software. Access to customer user’s accounts on our site is password protected.